TK
Thea K
1 reviews | Active since Aug 2018
24 Aug 2018, 13:37
BAD TELKOM SERVICE
On making enquiries at Telkom on how to cancel my Service/account with them I was told that I have to do in on the Self-service web page. So I did as I was told. I received two reference numbers for this request... this was the first week of May 2018... I am still being billed... It is now the end of August.... I have made no less than 10 follow-up phone calls asking them to investigate why I am still being billed.... Agents merely delete emails that I have written...
This is not good enough...
:(
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Replies (2)TK
Thea K's updateReviewer Update
27 Aug 2018, 11:20Dear Noleen,
I have received about 7 of these reference numbers..... BUT NO FOLLOW UP.
Not a single one addressig my quiry.
TK
Thea K's update27 Aug 2018, 11:20
Reviewer Update
Dear Noleen,
I have received about 7 of these reference numbers..... BUT NO FOLLOW UP.
Not a single one addressig my quiry.
TK
Thea K's updateReviewer Update
31 Aug 2018, 15:45No reply from Telkom yet - only notices that they delete correspondence that I sent
Your message :
To: Nwabisa Lane (NL)
Subject: FW: FW: steps for cancellation
Sent: Wednesday, August 15, 2018 1:32:24 PM (UTC+02:00) Harare, Pretoria
was deleted without being read on Thursday, August 23, 2018
TK
Thea K's update31 Aug 2018, 15:45
Reviewer Update
No reply from Telkom yet - only notices that they delete correspondence that I sent
Your message :
To: Nwabisa Lane (NL)
Subject: FW: FW: steps for cancellation
Sent: Wednesday, August 15, 2018 1:32:24 PM (UTC+02:00) Harare, Pretoria
was deleted without being read on Thursday, August 23, 2018