Bad Telkom Service

On the 06/06/2018, I app**** for R605 Telkom fibre on-line which has not been delivered till today. During the month of June (around 14/15), I followed up with Telkom, a Telkom agent said sorry your order was not registered, that's probably due to systems errors we've experiencing. She then re-registered my order second time and confidently told me that it's now gonna go through. Comes the 25/06/2018, I called again to find out if everything was in order, only to find out that nothing was captured again, they recaptured my information and gave me reference numbers ( ********** 37A & ********** 05A). One reference was for fibre and the other one is for the recording device. I called after receiving my recording devices to find when I should expect the installer to come and install, and only to be told that my order was captured wrong the lady who assisted me said the previous consultant captured ADSL not fibre, in area I have fibre and even if Telkom can pull out phone call records they will find evidence that I ordered fibre not ADSL. The lady Londiwe_Mkhize_28.06.2018_09:06 who was assisting said sorry Sir your order was not captured correct, the other agent captured ADSL , I have to cancel it and register another one. I asked if it's fair for me to wait another 7 to 21 days when I have started the process from the 06/06/2018. She said there is nothing we can do ,our system are up and down. I then asked if that was my fault. Telkom your service sucks you need competition. I've even paid R700 already. Even now maybe order is not captured.

Please help, I can't wait any longer. I app**** for fibre from the 06/06/2018 for a reason. I wanted to cancel my subscription with DSTV and now you not delivering and I've already paid for something which will delivered god knows when.