BAD TELKOM MOBILE STORE MANAGER pavilion mobile store

Absolutely disgusting I was asking to have a fibre line upgraded they could not do that they women kept running backwards to her boss to get help if that was the least of my issues I have been there almost every month to get a contract canceled and even had it cancel and still got billed because they canceled it incorrectly, had to explain to her the legal matters of how a 24mnth peroid works and 30 day notice period works then I noticed that a customer has an issue and ask the lazy that assistded me to give the the them to give them the escalatuon email as they have been there longer then I have were to olderly people with their son trying to get a hold on the situation where is the manager as per usual he hides, last month someone asked for him and he was told he wasn't in when I had just seen him go in the office and it's always the case he is never around when people need help, so I showed the lady my employee no. Yes I work for. Telkom and ****ing ashamed that they couldn't assist those people and get told the customer isn't my problem but I work for telkom therfore should that customer satisfaction and service be my no. Priority the manager walks to me after I ask the lady to give me the escalation email for them and he parades like an asshole shouting at me seeing its not my business I intend to see that this store fronts a better image of telkom, I know in my division we kiss the customers ass why because we care and want our customers to be happy and do ever in our power to make sure they are happy and with an above 90 % SLA if the store could not even assist me how do you think a customer would be treated it's apuling to see that happen to an elderly man with a brain tumor I am sickened by this, and by that managers attitude he should have thank you for your concern let me address it and get their issue resolved not shout at me I wasnt going to make a scene but now not only did I not renew contacts of of 2 products I canceled them due to that store each time, where the Hell. Is Wilson when he was in that store there was never a que and everyone was served and happy common even the other staff that where there where did the customer service go and why can that manager never seem to be present you need to get him into the concept customers are king especially in our business 1 customer might not be much but millions of customers can cost even more then 1 business loss so all you need is one customer to make issue, I even gave my employee no. And where I work to prove I was who I said I was there has been alot of change that has made Telkom great again new subsidiaries new bosses re alignment of telkom etc we don't need this store pulling us down Telkom. Needs to look into this and I don't want an apology I want that manager to apologize to to that elderly couple that was there with their son and to everyone he has never helped and turned away by getting his staff to say he isn't there and the service of customers needs a big improvement there, I literally canceled my services out of shame and disappointment that it was to much effort for them to upgrade my fibre line and previously phone contracts I just said I'm done just cancel it they couldn't even do simple upgrades to much effort it's like you need to be grateful that anyone sees to you in that store of the Pavilion mall store of telkom not happy felt ashamed to be hired by telkom as customers mean everything to mean