BAD Telkom experience

it was confirmed from telkom helpdesk that when my telkom account was created for my line, someone in admin loaded my debit order for R206p/m....not taking in account the Vat on top of that, now months later the additional costs that did not deduct added up and i had to pay in to catch up. the amount paid on 9 January was incorrectly mistaken somehow as a monthly payment for Feb and they did not deduct debit order on Feb, leaving my account behind. they also added a random service fee in feb that did not contribute to my behind payment. I requested the debit order amount to be corrected as well. telkom does not have anywhere to talk face to face about your account, they can only phone you. that is ****py service!