Bad Telkom customer service

I am fed up with getting to Telkom stores and hearing that they cannot help me because their system is offline. And then they are not even customer focussed, saying "we are sorry" or something like that. Their attitude is that you simply have to come again. This morning I gave up 90 minutes of my work time to drive to Vaal Mall to do a SIM swop.

I was in a ticketed queue for some time, and then the clerk started helping me, until she thought she did not like helping me any more (or so it felt). Then all of a sudden she annopunced that the system is off - she cannot perform the SIM swot. What is funny is that they could still help other customers. According to her it is a certain part of the system that is needed for a SIM swop. I was fuming when I returned to my car. And it also seems as if Telkom does not even have a line for complaints. What a laugh!

When should I go again? I don't know, because I've had this problem multiple times with Telkom shops. I can get there and have the same problem again.