BAD Telkom Customer Service!!!

Oh If I could give a 0 rating I would. My account is currently not working because it has been suspended due to "non-payment" when they have deducted all payments and I have never missed a payment. I call to check and they tell me I have used up my "credit limit" after 3 years of never having such issues. Now I must wait 7 days for my line to be resumed while they dispute the credit limit. Mind you I still have data, my account is paid up I just can' t use what I have paid for until they sort their issues out. A movie!!