BAD TELKOM CUSTOMER CARE

Good day i am been billed for the 30GB at R249 a month. On the advert / email from Telkom it states i can downlaod 30 movies / 85 episodes. Since activating my wifi in Feb 2019 i have not managed to even download 30 movies. Half way through the month of Feb it tells me my bundle is finished. And now im March the same thing. So i am not sure if this advert is a lie or there is something wrong with my account. i have 30GB to play with so i need this resolved or explained to me. Please check my account and get back to me the acc number for the wifi is__________. What is more disturbing is that my email was forwarded 3 times to different addresses & i still have not got any feedback. I need to know how i can track my usage as i will not be able to afford this wifi if this is going to happen again. please assist...