Bad Telkom Contract Service

I am writing to formally lodge a complaint regarding an ongoing billing issue that has remained unresolved despite multiple follow-ups since last year.

My contract with Telkom expired *** and ***); however, since July 2025, I have continued to be billed an excess amount of R587.79 per month for two numbers. In addition, I was charged approximately R8,000 for what was described as an early termination settlement, which I paid in good faith.

Despite settling this amount and repeatedly engaging with your support team, the billing has not been corrected, and no refund has been processed. I have been consistently assured that the matter would be resolved, escalated, and that I would receive reference numbers for all logged queries. To date, none of these commitments have been fulfilled.

My most recent interaction was with Tshediso, who again advised that the matter would be escalated. Unfortunately, I have still not received any feedback or resolution.

This situation is both frustrating and unacceptable, as I am effectively being charged for a service I no longer have, equivalent to paying for a second phone that I do not possess.

I therefore request the following as a matter of urgency:

* Immediate investigation and resolution of the billing error * A full refund of all amounts incorrectly charged since July 2025 * Written confirmation of the corrective actions taken * All reference numbers related to my previous queries