BAD TELKOM APPLICATION PROCESS

I HAVE APP**** TELKOM MOBILE CONTRACT FOR IPHONE XS 256 GB AND IN ISTORE MALL OF AFRICA ON 27TH DECEMBER 2018 AND THE STATUS OF APPLICATION HAS BEEN REFERRED FOR APPROVAL. THE CONSULTANT HAS BEEN SENT ALL THE SUPPORTING DOCUMENTS THROUGH MAIL TO CREDIT APPROVAL DEPT AND SAID IT MAY TAKE 2-3 DAYS TO GET THE RESPONSE. TILL TODAY NO STATUS CHANGE AND THERE IS NO CONTACT NUMBER FOR TELKOM TO FIND OUT THE STATUS. THEY ARE SAYING WE HAVE TO WAIT UNTIL TELKOM RESPOND. IT IS VERY BAD NO TELKOM SUPPORT CENTER FOR THESE QUERIES.