Bad Telkom

I am currently in 3 months arrears with telkom I have given my account number for debit because telkom forced me into debit orders so i always have in my account but still I am always in arrears and every time I call the call centre I wait more than 30 min the Facebook messenger helpdesk take 3 days to respond to one message and than take another 3 days to respond again.... that I absolutely nad service....