Bad telephone and chat services

Hi there Please assist. I have called various numbers from 10210 to 10213 and every time I get transferred around and nobody knows how to help me. I would like to move my Fibre line to the wholesale holding pool. Your telephone prompt says to do it online, so I found there is 2 versions. 1 is https://customerportal.telkomsa.net where I can see my usage for the month and such. 2 is I think where I need to do this https://apps.telkom.co.za/alpha/public/register However I add all the details to register and then it says it is mailing a OTP code to my Telkom email, the thing is I don’t have access to this email so cannot get this otp pin Please assist asap You can contact me via mail or my selphone preferebly on ***