Bad Technican Service

I would like to say I am very disappointed in the first two installers who came from TELKOM and they couldn't help me with my line they were to lazy to do the job and told me that I needed a pipe for my line to be activated. However they didn't want to the job and I was really angry as I had to leave work and come and get the news that I couldn't get my wifi installed and I get a extender and pay more. One of the guys names was Shaun number ***. However they were not helpful and wasn't interested in helping me. On Friday I was about to contact Telkom and cancel the deal However a friendly technician named Prince came and helped me and he didn't need to get a pipe or extender for the connectivity. Two people were sent to work but failed.. one person managed to sort everything out and didn't make excuses to help a customer. I would like to say thank you to Prince for his efforts and help. God bless you. However people like Shaun and the elderly person that came with him didn't want to help me out as a customer. Why does one become a technican at Telkom and advise them incorrectly and not be off assistance.