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Stuart H

1 reviews | Active since Jan 2013

23 Mar 2018, 17:27

Bad technical support

I work for an NGO called African Enterprise, we decided last year to move over to LTE devices for better speeds, we have been disappointed with the service. We have been off line for 2 working days this month which has been very frustrating. what is more frustrating is the total lack of technical support, we have currently been off line for 24hrs, here are our two lines ********** **********

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Replies (3)
Telkom
Telkom's reply17 Apr 2018, 09:01
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

SH
Stuart H's update19 Apr 2018, 10:17
Reviewer Update
Hi Bronwyn thank you for the reply, the situation has worsened since i posted this, one of our LTE devices has not been working now for almost two weeks, we have phoned the 081 180 countless times quoting the same reference number ***4 which has not been resolved for over almost 2 months now any help would be great
Telkom
Telkom's reply04 Jun 2018, 08:03
Official

Hi Stuart,

Thank you for getting in touch with us, we apologise for the late response.

Kindly be advised that there is no active numbers under the provided ID Number, you may please send us all details on email *** for further assistance..


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,