Bad technical support

A week ago my ADSL line has gone dead. I've gone through all possible reasons to why the line cannot connect: router reset, full config debug, complete power cycle of all equipment ( i.e. computers, switches, UPSs, ADSL modem and router), line check for physical damage (including climbing into to roof to check the cables), but I can find no problems. The router cannot get ADSL carrier synchronisation, therefore the problem is most probably a physical connection problem. <br> <br> I submitted fault-query to Telkom on Tuesday 12 January. The customer care advice for a start was very poor (the most advanced solution was a router reset). The status of the fault is still marked as \Open"and Telkom has not yet responded. <br> <br> At this stage I've done everything on my side to ensure that the fault is not my cables"