Bad Support service from Telkom

Bad service experience. I upgraded my adsl line ***) to Vumatel Fibre when they had their special of 20mbps but after more than a year I woke up 1 day and my fiber line had been disconnected. One inquiring the customer care agents tell me someone in Telkom requested the fiber be terminated. Others say I have never had fiber before. Others told me to go back to ADSL as I never terminated ADSL. So I have been paying for fiber and adsl same time all these years and after 5 calls to them I still dont have internet. I just have reference numbers (***6, ***4, ***8) that the agents terminate and mark as resolved while I still have issues. Have decided to terminate my contract with them and even then its going to take at least 2 months to be free of them