Bad support from technical department

On 17 Oct 2017 my telephone line when dead which means no internet and i cant make and receive calls i called Telkom and logged a fault... ********** 0 So i waited few days and escalated the fault with this ref number 77676 i called again the next day to check up and i was told that the escalation ref number was not right and the right one is ********** then waited few days and tried again, i was told that the current processor is out of office and they didn't know when that person would return then i asked for another processor to handle my case which i have no information on yet

i kept calling every to find out what going on until recently i was told that it was my whole area that was affected soo when out next door and turns out that there telephone is working

i called again and told them about this and if any one is working on it and i was told that one 19 Sept 2017 someone is working on it

but it is now 30 Sept and i still have a dead telephone line, i spent a lot of airtime calling Telkom trying get help or speed up the process.