1 reviews | Active since May 2011
Bad support
<p>I have logged an incident with Telkom for connection problems with my Telkom 3G, after 2 full days, my incident still shows "reported" status, when i followed up, the agent said that turn around time is 5 to 7 days, i am not happy with the support at all.</p>
HI
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered owner when possible. We will task our Mobile team to attend and advise accordingly. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered owner when possible. We will task our Mobile team to attend and advise accordingly. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi Keagan,
Thanks a lot for coming back to me, i had a phone call from your technical team about an hour ago, we did some test, but it is still not resolved, the lady informed me that a technician will come out to my home to assist, i don't have a problem with that, but i think it will be better to first check my connection from my pc to the "MTN" tower.
My id is *** and the case number is ***5
( I also just want to inform you that i have logged a call last week already, waited for 3 or 4 days, then I found the facilty on your website to trac my incidents, what i saw then was shocking, my incident was opened, and closed after 2 hours without anybody contacting me, when i chatted to one of your agents and asked why it was closed, i still have the problem, nobody contacted me, she said it was closed by the system, then i was really upset and asked for a valid reason)
Hi Keagan,
Thanks a lot for coming back to me, i had a phone call from your technical team about an hour ago, we did some test, but it is still not resolved, the lady informed me that a technician will come out to my home to assist, i don't have a problem with that, but i think it will be better to first check my connection from my pc to the "MTN" tower.
My id is *** and the case number is ***5
( I also just want to inform you that i have logged a call last week already, waited for 3 or 4 days, then I found the facilty on your website to trac my incidents, what i saw then was shocking, my incident was opened, and closed after 2 hours without anybody contacting me, when i chatted to one of your agents and asked why it was closed, i still have the problem, nobody contacted me, she said it was closed by the system, then i was really upset and asked for a valid reason)
Telkom, dear Telkom, I was contacted by the technical department on 7 July, the Telkom lady did some tests, still faulty, promised to contact me the following day, nothing happened up to now 15 July, luckily for me the fault solved it self a few days back, the incident on the system logged on the 05/07/2016 12:20 is still in "in progress" status, eish..... i suppose i can't complain about service, because there is no service.
Telkom, dear Telkom, I was contacted by the technical department on 7 July, the Telkom lady did some tests, still faulty, promised to contact me the following day, nothing happened up to now 15 July, luckily for me the fault solved it self a few days back, the incident on the system logged on the 05/07/2016 12:20 is still in "in progress" status, eish..... i suppose i can't complain about service, because there is no service.