Bad store management

On 20 June 2020 we app**** for the 10gig+10gig contract at the “Three Rivers” Telkom shop in Vereeniging Gauteng. The application was approved. I supp**** my original green ID document together with my “Proof of address. The consultant Aviwe refused to supply the simcard as she could not complete the fingerprinting process as I don’t have a right thumb. She said Telkom would contact me and on request she gave me the contact number *** which is incorrect. I found the correct number as *** which nobody answers – I tried 35 times. I then emailed the complaints department, and after two days I received an sms that stated that my query has been resolved – case no ***7 Result: I signed a contract, it was appoved, I supp**** proof of Identity and address, I STILL HAVE NO SIMCARD