Bad staff
<p>I took out a contract at Telkom for an anount of R500. my first month i had to pay prorata charges and i was okay with that. but then my second month my bill was about R1600. iv confrimed at the store that moving forward thst my bill will be R500 each month with the package option i have chosen. i have been incorrectly billed for data bundles that i do not purchase and voice calls that i do not make and sms charges. i have called in and there are notes on my account saying that it was error and they have sorted this out. my third month my bill was R1900. Again i am incorrectly billed for data charges and once off data bunldes and voice calls again after they told me this would be sorted out. my spend limit was on R50.00 but yet amounts exceeds my spend limit.</p> <p> </p> <p>every 4 days i receive emails that my temp limit has been changed but i never chnaged things ..</p> <p> </p> <p>so tell me how do things get updated.</p> <p>i am uttlery discusssted on how telkom abuses the consumer rights and gets away with these things.</p> <p> </p> <p>bad agenst, bad customer service. and bad complains department.</p> <p> </p> <p>how can an error that was suppose to be sorted out happen ,month after month.</p> <p> </p> <p> </p>
Hello anzio-reynolds
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Noleen
Telkom Social Media Team.
Hello anzio-reynolds
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
