bad, slow service

In July 2017 I took a cell phone package with Telkom and then later decided to cancel the contract because I wanted to take the R299 wifi package and Telkom and they told me that I have to complete the cancellation which I did and emailed through on the 25th July and paid the R122.00 cancellation fee, in August my account was debited with R99 and I reversed the debit order and called them to say that I have cancelled the contract and was told to resend the form to ********** which I did this was done on the 29 August 2017, this month my account was debited with R397 of which the R199 is for the new product that I took after cancelling the old the old one and yet I am still being charged for the old service ( that I have cancelled). Today on the on the other hand I spoke to a lady whose email address in ********** who told that my old account ( that I cancelled) is in arrears and that I was suppose to get permission to reverse the money that has been wrongfully reversed from MY account, on top of everything she has zero listening and understand s****s and bad attitude and yes I have rated the call zero.

I need this issue resolved today as I only have one account with Telkom and I want my money back and I want a call from a manager regarding this issue.