Bad/Slow face to face service

@ 9:30 on Wednesday morning walked into branch. (I only needed to do a swim swop). I waited exactly 30 min. A consultant on the sales and services side attended to me at 10. (Keep in mind I am a person with a disability and cannot stand long.1 of the consultants helped 1 person and stepped out. the other took extreamly long with 1 client and then another assisted. A consultant from the paypoint side came to ask those in queue for reason for visit only after the line was getting longer. This is ridiculous and unacceptable. I would like to suggest that more people either be employed or for staff to move faster. to my disappointment when my turn came - I still could not be helped. I was not aware that after the sim swop the airtime will not be carried over. The consultant that was inquiring for reason of visit - she could have asked and mentioned this fact I could've been saved from all that unnecessary waiting. <br> <br> I used to love walking into your store because of your staff, however I am very dissapointed and prefer going to canal walk. Those staff members understand what service means. Kindly look into this and make the necessary changes.<br> <br> Thank you