BAD SLOPPY ****** SERVICE EVER

TELKOM AND TELKOM SHOP – Trade Route Mall I experienced the worst ever service on 21 June 2023. Having been sold Telkom home fibre has been by their salespeople who knocked at my door, it is hard to believe this stinky painful experience. My initial premium was R449. The contract was taken out in 2021. I was never informed about the premium increase and TELKOM kept on debiting me with R449. This is very foolish as if they had increased the premium, the debit order should have been automatically increased. All companies increase their debit orders to match the current premiums – but no, not the stupid parastatal company – TELKOM. Subsequently, I ended up spending about R100 of my airtime being pushed from pillar to post (this is a sales issue, this is a billings issues, this is an upgrade issue) The last worker I spoke to said they cannot pull up my contract over the phone, I need to go to a TELKOM SHOP. Wow – this is where the circus showed up. I went to TELKOM SHOP – TRADE ROUTE MALL. The staff there are uncouth – one worker punched another (in from on us clients) and swear at each other (wena uyaphapha) and talk to each other about clients. As I was second in queue – instead of asking me politely to stand in line – one of the workers said – no she must just go there and wait – I clearly understand zulu. Then came my turn – wow – it was almost a screaming match. Me trying to tell them what I need and them telling me that I do not know what I am talking about. One of the workers walking away (Mxc being uttered) One of the workers looking me up and down. Who do they think they are – these uncouth black workers. That is why it is always said that black workers are useless and will get nowhere. Well I saw this today. They refused to cancel my deal and also refused to print out my contract = LOSE LOSE SITUATION for me. I will therefore be blocking TELKOM – and they will have to deal with my attorneys.