bad signal 24/7

Hi I am highly disappointed of late where I am struggling endlessly with bad network/signal in my area. I have notifies Telkom a week ago and still no response as to what is happening. Messages are delayed on my side or messages coming through hours later. The sad part is when calling for assistance via call centre these agents are quick to transfer you not listening to what you have to say. If there is a problem with bad network in my area I suggest you inform me so I can make an Informed decisions to change my service provider. Or better yet upgrade the towers in my area for a happier customer.