Bad shocking service - lack of communication

Good day I ordered a telkom package for uncapped wifi LTE to the value of R599.00 per month. Onke contacted me and confirmed that I was approved and the order will be delivered shortly and money has been deducted. Then they decide to go deliver the package at my house address without even contacting me on Thursday and I was at work. Then they refuse for my husband to sign for the package. To this day no one has contacted me and Onke doesnt reply to my emails please if you cant deliver by Monday please cancel this deal and refund me my money because I am sick and tired of your unprofessionalism and incompetence. Can someone call before they deliver staff because I dont work from home. I have contacted 10213 no one can assist i have been on hold for a 100 years waiting to be assisted and when one eventually gets to a consultant they transfer me to someone <br> Please if you cant call me and tell me exactly when and where you going to deliver this please cancel it now