BAD SEVICE AND NO PROPER CONTACT DETAILS

On the 13th May Telkom Mobile contacted us and we placed and order for the S6. We completed an application and told to expect a delivery in 7 days. My husband was debited a subscription fee on R90 and told that his first debit order would be at at the end of June. Then on the 2oth after several online follow ups which no-body attended to , we were then contacted and advised that we we need to go through the application process again and then pay the instalement, and only 7 days later will the fone be delivered....<br> <br> This is absolute terrible service. Today i tried to call 081180 and there is no one to assist but only a voice prompt.<br> I also tried to call ***, there is no answer...... What do customers do <br> <br> DO WE NEED TO ESCALATE MATTERS LIKE THIS TO ICASA, to get assistance.<br> <br> I want answers... <br> <br> We need proper call centre services for your paying clients.<br> <br> Natalie