BAD SEVICE

I RECIEVED An UPGRADE ON MY TELKOM LANDLINE. MY EXISTING SIM DOES NOT FIT AND CUSTOMER SERVICE I MUST WAIT TILL THEY SEND ME A SIM THAT FITS THAT PHONE, IN THE MEANTIME I CAN'T GET ANY CALLS TO MU BUSINESS AND THE OLD PHONE DOES NOT WORK EITHER. NOW THATS WHAT I CALL SEVICE AFTER NUMAROUS MAILS AND CALL NO ONE ANSWER OR THE NO DOES NOT EXIST