Bad Sevice

I reported a fault on our ADSL line on the no. *** on the 14th of May 2015. Ref no. 423CTK140515. After numerous calls to follow up on the progress I still do not have received a reference number, even after an \agent"told me on Sunday the 24th that she would phone me back in 30 minutes to check if I've received a reference no. It has almost been 2 weeks without Internet. DO YOU THINK I WILL GET A DISCOUNT ON MY ACCOUNT?????"""