SJ
Smangele J
1 reviews | Active since Jun 2014
10 Feb 2017, 08:55
bad servise
<p>i have a contract with telkom and i have put in a cancellation since november the 22nd 2016, but still my line has not being cancelled yet. i have sent an email to cancellation dept 3 times and nothing has been done, i want to cancell the data contract as my husband has already bought me a new phone so i cant pay for something i dont use anymore. the servise is so poor no one is willing to help, rather i go to another provider if im not going to be assisted ehn i need help </p> <p> </p>
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Replies (2)0
Replies (2)
Telkom's replyOfficial
12 Feb 2017, 09:33Good Day
Thank you for making contact with us,
Please accept our apologies for the inconvenienced caused,
We have logged your request for assistance,Your reference number:AI***
Regards
Telkom Social Media Team
^BD
Best regards,
Telkom's reply12 Feb 2017, 09:33
Official
Good Day
Thank you for making contact with us,
Please accept our apologies for the inconvenienced caused,
We have logged your request for assistance,Your reference number:AI***
Regards
Telkom Social Media Team
^BD
Best regards,
Telkom's replyOfficial
21 Feb 2017, 15:40Hi Smangele
May you please refer to notes below from our team.
Notes: From: Mobile Retention Escalations
Sent: 14 February 2017 01:21 PM
To: Mandla Mokoena (MS); ***
Cc: Thulani Mokoena (TM); Smangele Mokoena
Subject: RE: Scanned from a Xerox Multifunction Printer_Case:***1
Importance: High
Good day all,
Hope this mail finds you well.
@ Ms. Jele, Please accept our sincere apologies on the inconvenience caused and the delayed response to your request.
Kindly be advised that changes have been implemented as below on the account in question:
*** > Cease/Cancellation post dated to month end as per escalation from MokoeMS2(IP Preparation Centre) as contract has expired and services are o longer required. See Case Ref. No.***1. Order ***A was successfully submitted. Awaiting an early date: 28/02/2017 23:59:59.
The reason the cancellation of contract has been post-dated is that services have been actively in use after the request was filed to-date and this is meant to also allow you to utilize all remainder bundles allocated for the month. Therefore, there is no Credits/Refunds due and the logged case for record purposes has been closed following this update to you.
NB: The bill issued for February will still go off as per normal as it cannot be reversed/retracted. Due to accounts being paid in arrears, all recently implemented changes on account/profile will only be amended/updated onto the last & final bill invoice/statement of March 2017.
Many apologies on the inconvenience caused once more and thank you for your time, patience and opportunity you have afforded us. This has and will help us improve as a business on the services we render to ensure at all times that you gain the value for your money.
However, if you wish to retain your number to prepaid/pay-as-you-go after cancellation has taken effect on the specified/above mentioned date. Do not hesitate to contact our Customer Care Line on 081180(Mobile) & 10217(ADSL) or report to the nearest Telkom Direct Store or logon to www.telkommobile.co.za to Chat to one of efficient consultants online for any assistance you may need.
Hope you find this in order and thanking you in advance....
Regards
Khanyisile Maphanga
Mobile_Retentions_Escalations.
Regards
Diketso
Telkom Social Media Team
Best regards,
Telkom's reply21 Feb 2017, 15:40
Official
Hi Smangele
May you please refer to notes below from our team.
Notes: From: Mobile Retention Escalations
Sent: 14 February 2017 01:21 PM
To: Mandla Mokoena (MS); ***
Cc: Thulani Mokoena (TM); Smangele Mokoena
Subject: RE: Scanned from a Xerox Multifunction Printer_Case:***1
Importance: High
Good day all,
Hope this mail finds you well.
@ Ms. Jele, Please accept our sincere apologies on the inconvenience caused and the delayed response to your request.
Kindly be advised that changes have been implemented as below on the account in question:
*** > Cease/Cancellation post dated to month end as per escalation from MokoeMS2(IP Preparation Centre) as contract has expired and services are o longer required. See Case Ref. No.***1. Order ***A was successfully submitted. Awaiting an early date: 28/02/2017 23:59:59.
The reason the cancellation of contract has been post-dated is that services have been actively in use after the request was filed to-date and this is meant to also allow you to utilize all remainder bundles allocated for the month. Therefore, there is no Credits/Refunds due and the logged case for record purposes has been closed following this update to you.
NB: The bill issued for February will still go off as per normal as it cannot be reversed/retracted. Due to accounts being paid in arrears, all recently implemented changes on account/profile will only be amended/updated onto the last & final bill invoice/statement of March 2017.
Many apologies on the inconvenience caused once more and thank you for your time, patience and opportunity you have afforded us. This has and will help us improve as a business on the services we render to ensure at all times that you gain the value for your money.
However, if you wish to retain your number to prepaid/pay-as-you-go after cancellation has taken effect on the specified/above mentioned date. Do not hesitate to contact our Customer Care Line on 081180(Mobile) & 10217(ADSL) or report to the nearest Telkom Direct Store or logon to www.telkommobile.co.za to Chat to one of efficient consultants online for any assistance you may need.
Hope you find this in order and thanking you in advance....
Regards
Khanyisile Maphanga
Mobile_Retentions_Escalations.
Regards
Diketso
Telkom Social Media Team
Best regards,