Bad servise

My name is Sibongile precious tchibalonza . I moved from the place in used to stay I called Telkom call centre to move my Telkom line to the new adrees I got a message on my cell phone saying the consultant was gonna come to do so on the 10th of December I stayed home the whole day but nobody came till today I still don't have my line im so very disappointed cos im their old customer come month end they will send me the bill and expect me to pay after i was without a phone for the whole week already and stil have no idea how long itll take for them to finaly connect my line