Bad servicve, no service

Last year November 2015 I went into the Telkom shop in Hillcrest, Durban to make enquiries as to why my ADSL was not working. I was informed that my line had been suspended due to my account being in arrears.<br> <br> I was confused as I have a debit order of R770-00 in place specifically to avoid being in arrears. After looking through the system I was informed by the lady that from June 2015 last year I had been given \discounted\" amounts on my account. She could not tell me what the discount was for, but all the amounts from June till then had been added together and placed as arrears. For a start I never requested any discounts, it was given by Telkom, I assumed it was due to the fact that I was paying for a 4 Mp line and our diagnostic tests showed nothing more than 2 Mp. I have had enough."