CW
Chester W
1 reviews | Active since Dec 2015
14 Dec 2015, 10:39
Bad Servicing
I log a call last week Monday 07.12.2015 for our business lines.<br> I had no feed back from the technician or Telkom call center I had to follow up every hour on the call log.<br> ***.<br> Now this Morning I am told that call has been closed with no update from the Technician or from the call center.<br> Had to re-log the call ***.<br> Am i expected to wait for another week while our business is losing clients and money.<br> With no repercussion to Telkom.<br> <br> Telkom has this bad service for a business line i feel sorry for the normal residential people.
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Telkom's replyOfficial
14 Dec 2015, 11:23Hello chezzy23,
Thank you for making contact with us.
please be assured that we have sent your query to our Fixed Team for their attention to assist in resolving your query.
Your reference number:SM178058
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
***
Thank you for making contact with us.
please be assured that we have sent your query to our Fixed Team for their attention to assist in resolving your query.
Your reference number:SM178058
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
***
Best regards,
Telkom's reply14 Dec 2015, 11:23
Official
Hello chezzy23,
Thank you for making contact with us.
please be assured that we have sent your query to our Fixed Team for their attention to assist in resolving your query.
Your reference number:SM178058
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
***
Thank you for making contact with us.
please be assured that we have sent your query to our Fixed Team for their attention to assist in resolving your query.
Your reference number:SM178058
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
***
Best regards,