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Phumzile M

1 reviews | Active since Feb 2015

05 Feb 2021, 13:54

Bad Service:Telkom is *****ing my airtime daily

I would like to express my dissatisfaction with the service that I have been receiving from Telkom lately.Over tge past few weeks I have been receiving sms notifications from telkom 'welcoming' me to their different kinds of subscriptions ranging from faith to gaming which charge R3 per day and each time it comes with a number you can dial to unsubscribe.My issue is that I have never subscribed to any of these things,why should I be the one who has to take my own time and money to opt out? I then sent a DM to your page on Twitter explaining what is happening also asking why am I automatically being subscribed by telkom and each time I am dismissed and told the subscription can only be done by an individual and given a number to dial,which I did dial and unsubscribe but now over the past two days I still get these 'welcome' messages.It would be crazy for me to complain and then turn around and subscribe again, I am not crazy,the multiple agents who have dealt with my DMs on Twitter have been unhelpful and useless.

I am asking you to please permanently remove me from these subscription services of yours and return all the money you have deducted.Your service is the poorest among mobile providers, I stopped going to your stores because of the bad attitude that your staff has and I thought I was past your nonsense but it turns out you guys are unavoidable with your nonsense. What you are doing right now is theft & *****. I know your service sucks all round but you Twitter agents are awful at their job and I can show you screenshots of our conversations to prove it.

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