BAD SERVICES NEW SALES NOT EXECUTED

I would like to express that i am a 77 year old women, i have a Telkom premium package at my residence however it has become very expensive for me to manage although my children make the contribution every month i certainly do not see the need for this,hence i have opted for a downgrade of my household package.

I am using my grandsons account to submit this review as i am not very fami**** with Hello Peter.

My Current package does not allow for her to make calls to Mobile Numbers and my data is currently capped:

Telkom had a special in April whereby they offered the following:

(1) Uncapped data at 2Mbps Speed (2)Unlimited Telkom to Telkom calls (3)Free calls to telkom mobile and calls to other mobile networks at a charge of 50c a minute

PACKAGE MONTHLY CHARGE R599.00 fixed for 24 months

This change was confirmed telephonically in the beginning of April however we are now in May and this change has still not been implemented, i have called 10213 numerous times and been informed that the there was a system problem of some sort.

I call at least twice a day but i assume that Telkom does not take Business Interest in older people, RIGHT?

I would appreciate if someone would call me to resolve the matter as soon as possible.. ********** 164

Please do not email me feedback i want to talk to someone one on one

Regards Mrs Singh