Bad services by Telkom.

On Tuesday the 26th of March, i logged a query with Telkom regarding my network issues i am encountering on my home WiFi, case number ***0, to date i am the only person phoning them and following up on how far are they with resolving the issue. When i phoned, they told me their turn around time is 72 working hours, to date i am still waiting for the resolution and all they are good at is deducting money from my account and they never miss that date. I am now tired of phoning them, all i need is just to terminate my contract with them and take my services to someone who will value me as their customer. Thia ia not the first issue i encountered with them, they are so *********** and their services are poor. I rely on the internet to run my business, my son is home schooling and it is quarantined that every day for 1 hours we wont have internet connection and mind you i have uncapped internet with them. I just want to terminate the contraxt and i wont be held responsible for the pernalty fees.