Bad Services and wrong sell

<p>A month ago I visited Bellville Branch to apply for a Router. A consultant advised to downgrade to a better pack, he explained the benefits of the new device and never advised me about the penalty fee. He mentioned that instead of R250 I will now pay R336 for the new device because my previous contract was nine months old. Come September I get an invoice with a penalty fee of R2520.00. I went back to the store the guy told me that he also didnt know about the penalty fee, the only thing I can do is to ask then to deduct it on a monthly basis. I phoned the call centre to logg the case 4 weeks back, I am still waiting for their phone call.The next thing I see R2000 going off from my account if for what I dont know....This is really not on. The consultant should get proper training on product knowledge cause if I knew was gonna go through all of this would have rejected the off. Now my account has been blocked cant even make payments for the month and do phone calls.</p>