Bad Services and no considerations for your loyal customers

I write this with great sadness , I have been a Telkom customer for almost 7 years now since 2017 , But the treatment i am getting as their valued customer is something else... If they do not debit my account on time then im left to pay an extra amount cause they did not debit on time and they will suspend my account , Going back and forth calling to the non-compliant agents and refusing us speaking to their managers . Now i lost my phone in an unfortunate way and i do understand everything i have signed but why can not get the value of being their customer for years , The access fee is so much all i am asking is that i pay it as an additional to my current payment for my insurance, Or pay half and get the device then pay the other half in additional to my payment for the insurance but they telling me its not on their policies which i respect but what happens to ensuring that your customers are treated with value and of high importance , How will i even make payments month end as my services for banking i have cancelled due to the fact that everything was linked to my phone and i did not want anything to happen to my accounts .. I am greatly disappointed i just wish i had never put all my trust in you and also give people the assurance that you the best Service provider always ensuring that their customers are happy and treated with value ...... I just wish i had never renewed my contract with you guys , All these years but this is what i get for being your customer