Bad Services

I app**** for an ADSL line from Telkom on the 28 December 2015. They told me that they would get back to me. I called them on the 5 January 2016 to find out what the progress of my application is. I spent R50 airtime trying to call them and them not being able to help me. They called me the next day only to tell me that there is no line connections in my flat. After all that waiting. When i ask them about the alternatives, they tell me that i need to call the call centre AGAIN to arrange a wireless cellphone line and they can not call me. As a potential customer this is very dissapointing because i am the one losing money. Now i have to look for other avenues for internet because it seems like Telkom does not value me as a potential customer. I keep telling them that my work number can not get through to their call centre number however they tell me that there is nothing that they can do for me, they cant even call me.