Bad services,

We moved from Brakpan to Dunnottar end October 2024 and was told that our part of the area does not have Fibre yet, after much up and down and struggling we came in contact with Telkom Lakeside Mall (and this is also the only time we were able to make telephonic contact) Has LTE 5G routers. We then drove to Lakeside mall on the 7th of November 2024 and took out a contract with Telkom, we were told that if we were not happy with the service the router can be brought back and the contract cancelled, when arriving at home we started with the set up and found that none of our devices can connect, so we contacted Telkom and requested that a technician assist us... we phoned 8 or 9 times in the next 5 days... no response. we then decided to go back to Lakeside Mall to cancel the contract as we were still in our 7-day grace period.

We then sat in store for over an hour signing documents and cancelling the contract. 01st of December Telkom debited my account which i then returned as the contract was cancelled within the 7 days, on the 25th of January Telkom debited my account again with the amount of R1 497. 00.. which i again returned as this was cancelled.

Today I received a sms stating that my account is R1497.00. R699.00 is current for the payment due 31/01/2025? and that I am R798.00 in arrears!!

We have been trying for the past 2 months to get in contact with Telkom Lakeside Mall to no avail phones are always busy and no response to emails.

And now I have been handed over to a debt collector for something that was cancelled. Someone is not doing their job and i have to keep paying for what?

First of all, we could not even connect anything to their device and now it seems that cancellation was never done!! I am thinking about going to the consumer board because this is *****ulent and *********