Bad services

I have lodged two queries to Telkom and I never received any feedback and when you call the agents say the query has been escalated and it takes one week for a technician to come out, they have no customer service at all.<br> <br> 1. query was about my bill they charged me and I am not receiving my free minutes as per the contract of the service - ref no sms to me - *** - logged on the 21/08/2015 and no one ever called me about this <br> <br> 2. query was lodged about my telephone line is dead and received an sms ref no 38CRZ300815 on the 30/08/2015, my daughter has called everyday and everytime there is a poor story from the agents - today my daughter called again and they said the query has been escalated today only ref no 738283 - 04/09/2015 - I called from my cellphone today and a technician by the name of Charles said he will call me back and never did. I called again at 5:10pm and I asked the agent about my query and he dropped the call on me, these agents drop our calls and don't realise that I am calling from my cellphone and it cost money.<br> <br> I am really disappointed in Telkom