Bad Services

We have been reporting a fault on our fiber line for the past three weeks and everyday we get the same response. "The technician has been dispatched and they are busy as we speak fixing your problem, please provide us with your contact details" . To date no one has called us to explain why is our internet not fixed, etc.

We make two to three calls every single day for the past three weeks and not even a feedback of some sort from Telkom dispite their promises of coming back to me.

And today I call the call centre once more to find out when is the internet going to be fixed and I insisted to hold when they contact the technician assigned, the agent transfers me to the so called manager only to be told by the manager that the technician assigned is on leave and only coming back on Monday, the 7th of January 2018.

I am just defeated and not sure what to do at this point and the logical thing to do is to sort out for a different service provider perhaps...