Bad services

Telkom is useless , i logged case with them but they have done nothing about it, I always have to call them to make a follow up and they're not willing to help you, and ask to speak to someone superior the consultant drop the line or transfer you back to the queue. I upgraded my phone and i was advised that i will get 100 free minutes, but the minutes were no loaded i then logged a case with customer service and advised that it will be resolved within 72 hours which they said 9 business, and even today i don't understand how can a simple query like mine take so long. I spoke to Zanele Langa she wasn't helpful at all, she did not even try to an extra mile to help me, she was just telling me about the TAT, and then i asked to speak to someone superior i was then transferred to Team Leader by the name of Siyambonga Sithole and again he told about the TAT, he was not willing to help me either, he promised to call me but he didn't and i don't believe he deserve to be a team leader because he doesn't know what he's doing. i then contacted telkom 3 days later and i spoke to Nhlanhla again she was not helpful i then asked to speak to someone superior but she transferred my call back to the queue, what bad service, trust me i won't recommend telkom to anyone.