ZJ
Zhandre J
1 reviews | Active since Sept 2018
09 Sept 2018, 18:05
Bad Services
Extremely bad service from Telkom customer care center I phoned in 4 times for the exact same problem and it’s still not sorted out My account is paid in full and every time I call the customer care center about reactivating my subscription I get tolled they can see the payments has been made but not located to my account and that I must wait 24hours and my subscription will be active again I have been waiting more than a week now for my subscribtion to be reactivate It’s absolutely a disgrace to keep on phoning customer service and nothing gets done about the issue
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Replies (3)
Telkom's replyOfficial
11 Sept 2018, 14:55Hi
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply11 Sept 2018, 14:55
Official
Hi
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
ZJ
Zhandre J's updateReviewer Update
11 Sept 2018, 19:39I spoke to one of the team leaders (Luthando Ngcobo) on the 10/09/2018 via telephone and email and the issue still isn't resolved the following day the 11/09/2018 I phoned in 4 times and I was told my subscription will be active within 5 hours an it's still not active one of the consultants who
ZJ
Zhandre J's update11 Sept 2018, 19:39
Reviewer Update
I spoke to one of the team leaders (Luthando Ngcobo) on the 10/09/2018 via telephone and email and the issue still isn't resolved the following day the 11/09/2018 I phoned in 4 times and I was told my subscription will be active within 5 hours an it's still not active one of the consultants who
ZJ
Zhandre J's updateReviewer Update
11 Sept 2018, 19:45I phoned in today 11/09/2018 4 times and was told my subscription will be active within 5 hours and it's still not yesterday 10/9/2018 I spoke to a team leader Luthando Ngcobo about the same issue and still wasn't resolved.
I hereby demand pro-rata billing for the month of September I'm not willing to pay a full month subscription if I don't have a full month worth of paying for a service what I'm not even getting.
I I'm tired of phoneing ever day for the exact same problem and end up getting the same result....
Im gonna take this matter further and get legal advice and help from lawyers.
ZJ
Zhandre J's update11 Sept 2018, 19:45
Reviewer Update
I phoned in today 11/09/2018 4 times and was told my subscription will be active within 5 hours and it's still not yesterday 10/9/2018 I spoke to a team leader Luthando Ngcobo about the same issue and still wasn't resolved.
I hereby demand pro-rata billing for the month of September I'm not willing to pay a full month subscription if I don't have a full month worth of paying for a service what I'm not even getting.
I I'm tired of phoneing ever day for the exact same problem and end up getting the same result....
Im gonna take this matter further and get legal advice and help from lawyers.