AC
Ana C
1 reviews | Active since May 2013
20 Nov 2017, 16:40
bad services
I pay my account myself due to the fact that Telkom when they have you debit orders in place they take whatever amount they like. so I cancel my bank account and told them to stop my debit order and will do payments direct, well i have been fighting for a week now and there is no ending, my last received email by a person by the name Given Modiba saying that they are charging me R 200.94 (payment rejection fee for missing payment September 2017, I send them a full page with all my payments and the September month was paid on the 18th and Given thought he was so clever and send me back my own attachementS and he cant see the payment. TELKOM IS A JOKE CANT WAIT TO CANCEL ALL MY CONTRACTS WITH THEM. ROLL ON APRIL 2018. I will never suggest any one to use them . BAD SERVICES
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
23 Nov 2017, 10:07Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply23 Nov 2017, 10:07
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
AC
Ana C's updateReviewer Update
23 Nov 2017, 10:26thank you for your reply lets hope that this gets sorted for once and for all, just to let you know for the pass 3 months I don't even get my statement , i have to send email and request the statement and that's when I see the extra charges. My bank account with (Standard Bank) that Telkom has on record has been closed exactly 2 years now. how much must I do to tell them to stop sending debit orders to that account , its emails after emails and nothing gets done.
Trust me I am done with Telkom
AC
Ana C's update23 Nov 2017, 10:26
Reviewer Update
thank you for your reply lets hope that this gets sorted for once and for all, just to let you know for the pass 3 months I don't even get my statement , i have to send email and request the statement and that's when I see the extra charges. My bank account with (Standard Bank) that Telkom has on record has been closed exactly 2 years now. how much must I do to tell them to stop sending debit orders to that account , its emails after emails and nothing gets done.
Trust me I am done with Telkom