JG
JEREMY G

1 reviews | Active since Jun 2016

07 Jun 2016, 07:57

BAD SERVICES

<p>Due to promises not kept, I decided to change service providers for my ADSL pakkage. I paid a visit to Telkom's office at Cape Gate Shopping complex - the office in Paarl closed down so everybody in die Winelands area is forced to either go to Cape Gate or Somerset West.</p> <p>I filled in the necessary forms as requested and was faxed by a Telkom employee to the department dealing with these matters/cancellations. That was more than a month ago.</p> <p>After numerous calls I am still waiting for a notification with regards to this issue.</p> <p>My work (Media24) requires me to have an ADSL pakkage and therefore to switch over without any hi-cups I signed up Mweb - Mweb informed that that I will receive a sms via Telkom for the cancellation.</p> <p>I am up-in-arms with Telkom's service. I get the idea nobody cares anymore.</p> <p>All I want is to cancel my ADSL pakkage, but leave my tel. line operational....</p> <p>This is not on!!!!</p>

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Replies (1)
Telkom
Telkom's reply07 Jun 2016, 12:21
Official

Hi JerraMandaPrinting

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team