Bad service/Restoring network

Firstly - The service is very very bad. My account has been suspended "due to no payment received" however payment was deducted via debit order on the 23rd of November already.. Customer care does not seem to assist witth restoring service/connectivity on the account... I am struggling since payment and up to date no resolution... I am really dissapointed with Telkom overall. Telkom says 7 to 24 hours but personally I think we are past the time frame by a few days... Due to the fact that the service is non existent we all will transfer to another service provider... I would appreciate your urgent assistant in restoring the service..