DZ
Dasha Z

1 reviews | Active since Feb 2015

19 Sept 2017, 14:00

Bad Service*No Response*Still waiting for devices*Not cancelling numbers

Our contract expired in January 2017 - we were HOUNDED by Telkom to upgrade - but felt no need to do so until now. We went into The Grove Mall store the end of August - and were told they don't have the devices for the packages we wanted - but they would find it and let us know - STILL waiting. We then called the call centre and were told the same thing - Also still waiting. My husband then called AGAIN to speak to a manager - he was told the manager was on the phone and would call him back - Guess what ... STILL waiting... We also have two numbers on contract which we have requested numerous times to cancel - we have gone into The Grove store as well as the Kolonnade store - we have filled in the forms, we have called the call centre and yet each month we are still being charged for these numbers. Seems Telkom is just not interested and no-one bothers to come back to you.

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Replies (1)
DZ
Dasha Z's update29 Sept 2017, 10:17
Reviewer Update
STILL NO FOLLOW UP - AFTER A HELLO PETER COMPLAINT 9 DAYS AGO - PROMISING TO DO SO!!!!!!