Bad service...more like NO service

On 15/12/17 I reported my Telkom line being totally dead and my ADSL line constantly dropping the connection every few minutes and being unusable. To date 05/02/18 I have had no response from Telkom, this after visiting their store twice, reporting on Facebook. It has been "escalated" twice, but today I find out that a technician hasnt even been allocated to the job, yet I am still being billed. In the mean time, my home based business suffers, my familys safety is at risk (my line is attached to my security company) and I am having to spend money on data and cell calls when I am paying for a service already with Telkom. If that is not ******* then I dont know what is.