Bad Service/Misleading Information/*********** Staff

Good Telkom

I am writing this follow up up query as i see my query has still not been resolved as I anticipated, At first I want to express how disgusted i am with the service that i received with regards to my query where a supervisor (Masilo Mohale) acknowledge that I was given wrong and misleading information by the agent that I have 20 Gig that kicks in automatically each month when i spend my 20 Day time data.

The supervisor admitted that agent gave me incorrect and misleading information but stated that the data I used based on their agent advice will not be refunded back by the mobile giant. What I dont understand is that the mobile giant refuses to compensate me on my data used by this ill advice from their trained agents. This means there will not be justice served on my case as Masilo Mohale confirmed that they will not entertain my request to be compensated back data used.

Regards Manoto ***