Bad Service/Dishonesty/Bad attitude from Menlyn Telkom shop Joseph Maepa and Edwin Moshana

My fiancé and I got 2 phones on Telkom contract in December 2018 and ported our numbers from Vodacom to Telkom (worst decision ever)!!!

We were told our numbers would work within 24hrs! We waited and waited nothing happened! Instead the Telkom staff at Menlyn kept giving us the run around telling us it’s going to work! We went to the Menlyn Telkom shop 6 times with no help whatsoever!!

Instead of the staff admitting they weren’t qualified enough to solve the problem, they (Joseph Marla and Edwin Moshana) kept ducking and diving, clicking on screen as though they were trying to help us, only to eventually discover that they actually cancelled the incident and never logged it in! No reference number was issued to us for our lodged complaint!

Now Telkom keeps debiting money from our account for a contract that has brought us nothing but headaches!

Can someone from Telkom please intervene!!!