Bad Service/Data Irregularities at Telkom Mobile

A month ago, I decided to buy Lit Video Data Bundle 50gigs as I am a Telkom Mobile customer. I then discovered, this data bundle was using my normal mobile data bundle as well which means double-charge. I made contact with the call centre who them suggested I go into the Telkom store to have it rectified. I then proceeded to Telkom store in my area, Ballito where I was told a case has been logged and a consultant will make contact in 48 hours which did not happen. Fast forward to a week later, I make contact with the call centre where a consultant informs me no case was logged according to her system but she will help me accordingly. She logs a case with a case number. Again, no one calls me back after 48 hours as stipulated. I call them again, I am now given a link to use so that my data is not used at the same time as Lit Video Data Bundle. It does not work. I have Showmax. NEFLIX, You tube that my children enjoy watching but I am so upset that Telkom Mobile has not only given me an appauling service as a customer but exploited my data. Why should I buy Lit Video Data Bundle if you will automatically deduct from my mobile data? This is absolutely unacceptable and I will not allow this continue. It has taken almost 4 weeks for one of your technical consultants to call me and no one has. To this day, I have no case number regarding this matter. Why is that? I hope this will be resolved with immediate effect and my data be re-imbursed because I don't understand why I would buy Lit Video Data and still pay for from my mobile data. Exploitation and unacceptable! Very upset customer